Transportation rules

The passenger has the right to carry with him, without charging any additional fee, the checked baggage issued by the RS system.

 

The rate of free baggage on the carrier's flights is determined by the rules of the applied fare, in accordance with the class of booking and the category of the passenger:

 

XXS

XS

S

M

L

XL

Booking class

F

V/O/W/X

R/T/U/E/S

L/Q/M/B/K

Y/I/H

N/P/Z

Permitted free baggage allowance

1 seat 10 kg

1 seat 15 kg

1 seat 23 kg

1  seat 25 kg

1 seat 28 kg

1 seat 32 kg

Max. size 55 x 40 x 23 cm (does not exceed 158 cm in the sum of three measurements)

 

The norm of free baggage transportation does NOT include:

- oversized luggage / heavy baggage;

- TV sets, tape recorders, radio receivers, photo and video equipment, household appliances, office equipment, cash registers weighing more than 10 kg;

- flowers, plant seedlings, food greens, dried plants, branches of trees, bushes with a total mass of more than 5 kg;

- indoor animals (birds)

- bicycles in a case or in a package (no more than two are allowed on a voyage).

In case of excess of the free baggage allowance in several categories, the total baggage rate will be the amount of the corresponding fares for excess baggage.

Excess baggage is accepted for carriage by prior agreement with the airline company. Transportation of oversized and heavy baggage is paid based on the actual weight at the set baggage rates, regardless of other things the passenger is transported as luggage.

Oversized baggage is accepted for carriage provided that the dimensions of the loading hatches and luggage and cargo compartments of the aircraft allow it to be loaded (unloaded) onto (from) the air vessel (s) and placed on board the aircraft. This baggage must have carrying handles and attachments for its attachment when traveling to an aircraft, from an aircraft and on board of an aircraft.

Luggage in the cabin - passenger's baggage, permitted for carriage in the cabin of the aircraft in excess of the established baggage allowance and which is marked with a "CABIN" tag. Responsibility for the safety of this baggage is assigned to the passenger.

1) Baggage allowance "IN CABIN":

XXS

XS

S

M

L

XL

F

V/O/W/X

R/T/U/E/S

L/Q/M/B/K

Y/I/H

N/P/Z

1 seat

1 seat

1 seat

1 seat

1 seat

1 seat

5 kg

5 kg

6 kg

7 kg

8 kg

10 kg

The maximum size is 55 x 40 x 23 cm (in the sum of three dimensions does not exceed 115 cm)

2) In addition to the authorized baggage "IN CABIN", the passenger can transport the following things in the cabin of the aircraft in excess of the established rate without charging the fee (these things are not shown for weighing, are not subject to registration and are not marked with tags):

  • ladies' handbag / men's briefcase / folder
  • umbrella
  • walking stick / crutches
  • outerwear
  • portable computer, camera, camcorder
  • print books for in-flight reading
  • baby food for the child during the flight

In the event that the baggage exceeds the free baggage allowance, the following shall be paid:

Extra luggage in the cabin of the aircraft

Category

Carriage requirements

Carriage rates

               Painting

The size is not more than 145 cm in the sum of two dimensions

10000 ₸

Fruit basket

The size is not more than 145 cm in the sum of three dimensions

6000 ₸

Bouquet of flowers

The size is not more than 145 cm in the sum of three dimensions

6000 ₸

Musical instrument

The size is not more than 145 cm in the sum of three dimensions

6000 ₸

Cake

The size is not more than 145 cm in the sum of two dimensions

6000 ₸

Audio and video equipment

The size is not more than 145 cm in the sum of two dimensions

6000 ₸

Attention!

From the passenger of the corresponding rates and fees for the carriage of luggage in the passenger compartment of the aircraft is carried out before the start of transportation when buying a ticket, or when processing the baggage at the departure airport.

Transportation of pets (birds) is carried out as checked baggage in the cabin of the aircraft upon prior agreement with the booking of a transport or the purchase of a passenger ticket, but not later than 24 hours before the time of departure.

Transportation of pets (birds) in the cabin of the aircraft is carried out only upon prior confirmation of such carriage by "BEK AIR" airline company in the reservation system and on condition that the animal is transported by an adult passenger. Animals should be kept in containers (cages). The weight of the container (cages) with the animal should not exceed 8 kg. The dimensions of the container (cages) in the sum of three measurements (length / height / width) should not exceed 115 cm.

The free baggage allowance does not apply to transportation of pets (birds). Transportation of indoor animals (birds) is paid at the rates of excess baggage, proceeding from one place of the animal along with the container (cage):

Sports Equipment

Category

Carriage requirements

Carriage rate

Pet (bird)

together with the cage in the cabin of the aircraft

The weight of the container together with the animal (animals) for transportation in the cabin of an aircraft must not exceed 8 kg, the size should not exceed 115 cm in the sum of three measurements (the length does not exceed 55 cm, the width does not exceed 40 cm, the height does not exceed 20 cm)

6400 ₸

Pet (bird) in the luggage compartment of the aircraft

Forbidden

-

Attention!

A passenger carrying a pet (bird) when transported by air must have and provide, at the time of registration of the passenger ticket, the valid documents (certificates) for the health of a pet (poultry) issued by the competent veterinary authorities, as well as other documents required by the countries of transit or transit for international transportation.

In case the passenger's luggage by the number of seats or weight exceeds the free baggage allowance, the passenger will need to pay extra for registered excess baggage paid before the flight departure at the rates indicated below:

Less than 48 hours before the flight departure:

 

XXS

XS

S

M

L

XL

Booking class

F

V/O/W/X

R/T/U/E/S

L/Q/M/B/K

Y/I/H

N/P/Z

Permitted free baggage allowance

1 seat 10 kg

1 seat 15 kg

1 seat 23 kg

1 seat 25 kg

1 seat 28 kg

1 seat 32 kg

First extra seat

up to 10 kg 4000 ₸

up to 15 kg 4000 ₸

up to 23 kg 4000 ₸

up to 25 kg 4000 ₸

up to 28 kg 4000 ₸

up to 32 kg             4000 ₸

Second and subsequent additional seats

up to 10 kg 5000 ₸

up to 15 kg 5000 ₸

up to 23 kg 5000 ₸

up to 25 kg 5000 ₸

up to 28 kg 5000 ₸

up to 32 kg             5000 ₸

Exclusions:

In case of excess baggage by weight up to 10 kg, payment is charged at a rate of 400 ₸ per kilogram of excess.

In case of excess baggage transportation in the cabin of the aircraft, payment of additional space is charged for 6000 ₸

In the event that the size of oversized baggage exceeds the allowable baggage allowance (the size of one seat exceeds 158 cm in the sum of three measurements) payment is charged in the amount of 4000 ₸

Maximum size 55 x 40 x 23 cm (does not exceed 158 cm in the sum of three measurements)

More than 48 hours before the flight departure:

 

XXS

XS

S

M

L

XL

Booking class

F

V/O/W/X

R/T/U/E/S

L/Q/M/B/K

Y/I/H

N/P/Z

Permitted free baggage allowance

1 seat 10 kg

1 seat 15 kg

1 seat 23 kg

1 seat 25 kg

1 seat 28 kg

1 seat 32 kg

First extra seat

up to 10 kg 3000 ₸

up to 15 kg 3000 ₸

up to 23 kg 3000 ₸

up to 25 kg 3000 ₸

up to 28 kg 3000 ₸

up to 32 kg             4000  ₸

Second and subsequent additional seats

up to 10 kg 3000 ₸

up to 15 kg 3000 ₸

up to 23 kg 3000 ₸

up to 25 kg 3000 ₸

up to 28 kg 3000 ₸

up to 32 kg             5000 ₸

Exclusions:

In case of excess baggage by weight up to 10 kg, payment is charged at a rate of 300 ₸ for each kilogram of excess.

In case of excess baggage transportation in the cabin of the aircraft, payment of additional seat is charged for 6000 ₸

In the event that the dimensions of oversized baggage exceed the allowable baggage allowance (the size of one seat exceeds 158 cm in the sum of three measurements) payment is charged in the amount of 3000 ₸

Maximum size 55 x 40 x 23 cm (does not exceed 158 cm in the sum of three measurements)

Unchecked baggage (hereinafter hand baggage) is the personal belongings of a passenger carried under the responsibility and control of the passenger himself.

Hand luggage is marked with an unlimited baggage tag and is transported in the cabin of the aircraft, together with the passenger.

The carry-on bag is a document authorizing the carriage of unchecked baggage (hand luggage) in the cabin of the aircraft or the luggage compartment of the aircraft.

In hand luggage is prohibited to transport items and substances that are prohibited for transportation by air transport under the conditions of aviation security.

The size of one seat of hand luggage should not exceed 115 cm, in the sum of three measurements (55cm * 40cm * 20cm).

Hand luggage must be placed under the passenger seat or over the passenger seat, on the shelf for hand luggage and outer clothing.

Sports equipment and musical instruments are qualified as one seat and are included in the norm of free baggage allowance for rates of the group of economic and premium economic classes of service.

In case the baggage exceeds the free baggage allowance, it is subject to a charge :

Sports Equipment

Category of excess baggage

Completeness of

1 seat

1st seat of excess non-standard baggage

2nd seat of excess non-standard baggage and subsequent sear

Ski Equipment

Bag with one pair of skis, one pair of sticks and one pair of shoes

5000 ₸

10000 ₸

Snowboard equipment

1 bag with 1 snowboard + 1 piece of luggage with 1 pair of shoes

5000 ₸

10000 ₸

Hockey equipment

1 piece  of luggage (baul) with equipment and 1 piece of luggage (cover) with 2 sticks

5000 ₸

10000 ₸

Golf equipment

One golf equipment packed in one carrying bag

5000 ₸

10000 ₸

Fishing equipment (packed in 1 container or bag)

Fishing equipment, packed in one container (bag)

5000 ₸

10000 ₸

Musical instruments

Musical instruments

Instrument in a bag or a package

6000 ₸

12000 ₸

Other sports equipment not listed in this table is qualified as normal baggage. The corresponding rate of excess baggage over the amount will be applied if the amount of passenger's baggage exceeds the number indicated in the ticket. Also, additional payment will be required if the size or weight of the equipment exceeds the measurement standards for one piece of luggage.

The airline provides the following information:

  • Documents confirming the information on the actual flight made by the passenger (the fact of the flight, the cost of the flight, the cost of the basic rate for the economic class of service, the cost of transporting excess baggage, etc.) can be issued only to the person who conducted the flight or to the person whose minor child has conducted flight (in this case, a birth certificate / the passport of the child must be attached to the application), or to the person, if he has the powers, confirmed by the power of attorney, issued in accordance with established legislation of the Republic of Kazakhstan;
  • Citing data (confirmation of availability, information on delay, etc.) can be provided to any person.

The airline does not provide the following data:

- The cost of transportation carried out by another Airline;

- The cost of transportation between points not indicated in the purchased ticket;

- The details of the flight delays reasons;

- Requests for personal data regarding third parties can not be provided to a third person, including a husband, wife, other relative or a third-party organization.

 

Procedure for obtaining a certificate:

  1. The passenger fills in an application

A complete set of documents (an application from a passenger, a receipt for payment, copies of identity documents, copies of documents proving the relationship) must be submitted to the airline in any convenient way:

     * By mail to the address: 050039, Republic of Kazakhstan, Almaty, Akhmetova 8A,

     * To: Call center (issuing of certificates)

     * To the e-mail address: sales@bekair.com; Refund@bekair.com (scanned documents)

     * Transfer directly to the office at the address: 050039, Republic of Kazakhstan, Almaty, Akhmetov 8A, 12-00 to 17-00 on weekdays.

  1. The period for preparation of the certificate is 15 working days from the receipt of the complete set of documents.
  2. In the absence of a full set of documents, a certificate is not prepared.
  3. Issuance of certificates shall be conducted in accordance with the method of receipt indicated in the application:

     * At the airline office

     * Email

     * Other

Transportation of unaccompanied children is carried out only on direct regular flights of the airline (up to the first landing point). As unaccompanied children, children aged 6 to 14 years inclusive are transported during flights within the Republic of Kazakhstan.

At the request of parents or guardians (trustees), transportation of unaccompanied children can be extended to children under 16 years of age. The age of an unaccompanied child is determined on the day of commencement of transportation from the departure airport.

An unaccompanied child is accepted for carriage on airline flights only in the presence of a confirmed airline booking and issued Statement of Carriage of an unaccompanied child, indicating all the data required for transportation.

The application for transportation of an unaccompanied child is filled in by the parent, guardian (guardian) in four copies when selling a ticket for transportation of the child in the airline's own sales offices, in agencies that have direct contracts with the airline, or at the airline's representative offices. This service is confirmed by the Airline no later than 3 days before the aircraft departure.

Transportation of unaccompanied children is carried out only in those airports in which there are representatives of the airline or agents authorized by the airline.

Transportation of unaccompanied children on domestic flights is allowed provided:

- Air ticket;

- Identity document (birth certificate for children under 14 years old, passport for children over 14 years old);

- Applications for the transport of an unaccompanied child;

- Medical certificate on the state of the child's health (if necessary);

When carrying out involuntary refunds of air tickets in accordance with the medical certificate, the passenger (air agent) must provide only the original of this certificate that meets the following requirements:

- The presence in the certificate of a clear and readable licensed name of the institution that issued the certificate.

- Presence of requisites of this institution.

- A clearly legible title and surname of the person who issued the certificate.

- Presence of personal seal and doctor's signature in the document.

- Presence of the signature of the head of the department, or the head physician of the institution that issued this medical document with the decryption of the name.

- The presence of the stamp of the institution that issued the certificate.

- Compliance with the dates of the disease specified in the certificate, dates of transportation.

- The reference may contain contraindications of a doctor for the flight, in accordance with the disease, on the date of carriage.

- The presence in the document of a diagnosis that must contain the name of the disease / injury or is designated as a disease.

Certificates issued outside the territory of the Republic of Kazakhstan must be accompanied by a translation of the document into Russian / Kazakh, notarized.

 Copies of sickness sheets to the confirmation of return are not accepted.

 The airline reserves the right to verify the accuracy of the medical document provided.

In case of revealed facts of fraud, documents on these facts will be transferred to the law enforcement bodies of the police of the Republic of Kazakhstan to initiate criminal / administrative cases in accordance with the legislation of the Republic of Kazakhstan.

Involuntary refund must be agreed with the airline specialists with the provision of scanned medical documents.

Contacts:

E-mail: ,  

The airline company  "BEK AIR" from 01.05.2017 gives passengers the opportunity to receive an additional service "SELECTION OF SEAT" not later than 24 hours before departure with registration for EMD-A.

The cost of the "SELECTION OF SEAT" service depends on the booking class. Please use the following rates when booking the service:

 

XXS

XS

S

M

L

XL

Booking class

F

V/O/W/X

R/T/U/E/S

L/Q/M/B/K

Y/I/H

N/P/Z

Rate

10000 ₸

5000 ₸

4000 ₸

3000 ₸

2000 ₸

1000 ₸

The cost of the "SELECTION OF SEAT" service for children is provided without a discount of 50% from the cost of the service.